Sproutful Terms and Conditions

Last updated 8 October 2026

These terms govern your use of Sproutful: our web application, our iOS and Android apps, our website at sproutful.app, and the related services you can reach once you have an account.

Sproutful is provided by Sproutful Pty Ltd (ABN 87 687 351 604), referred to here as Sproutful, we, us and our.

These terms apply to you as a user of Sproutful. Most users reach Sproutful through an organisation, service provider, team or household that holds the account and gave them access. We call that the account holder. Our commercial arrangement is with the account holder; these terms set out what you and we owe each other as you use the app under that arrangement. If you signed up on your own behalf, you are the account holder and both sets of obligations apply to you.

An account holder can give members of its team permission to act for it, for example to manage billing, or to manage a participant's profile and settings. Where these terms say the account holder can do something, that includes anyone it has given permission to do it, and the account holder remains responsible for what they do.

Our Privacy Policy forms part of these terms.

How you agree

You become a user by creating a Sproutful account. By creating an account, creating a team, or joining one, you agree to these terms. If you do not agree, do not use Sproutful.

Nothing in these terms makes you and us partners, joint venturers, employer and employee, principal and agent, or fiduciaries, and neither of us can bind the other.

Your responsibilities

The details you give us when you register must be accurate, and you must keep them current.

Your account is yours alone. You cannot hand your login or access to someone else, and you are responsible for everything done through your credentials. Keep your password and any other sign-in method to yourself, and tell us straight away if you think someone else has used your account or there has been a security incident.

You must follow any acceptable use, security or privacy policy we publish for Sproutful.

You must not:

• gain, or attempt to gain, unauthorised access to any system, account, data or content, whether ours or anyone else's
• pretend to be someone else, give a false email address, or misrepresent who you work for or with
• interfere with how Sproutful operates, or with its security, availability or integrity
• upload or introduce malware, viruses, or any other harmful code
• reverse engineer, decompile, scrape, or copy Sproutful, except where the law expressly allows it
• use Sproutful in a way that breaks the law, infringes anyone's intellectual property, privacy or confidentiality, or is fraudulent, offensive, misleading, harmful or defamatory
• use Sproutful to access, collect, use or disclose personal information or health information about anyone unless your account holder and the law permit you to
• copy, publish, distribute, sell, or build on anything obtained through Sproutful, other than as these terms allow

Our responsibilities

In providing Sproutful, we will exercise reasonable care and skill.

We will do what we reasonably can to keep Sproutful available, but we cannot guarantee its availability, or that it will be free of errors. In particular, we are not responsible if you cannot reach Sproutful because of:

• maintenance, whether scheduled, preventive or urgent
• problems with internet access, hosting, telecommunications, or third-party systems outside our reasonable control
• something you, your account holder, or a third-party provider was meant to maintain (a device, an integration, a permission, a credential) and did not
• a suspension we impose for security, legal or compliance reasons
• events beyond our reasonable control

Sproutful supports your records. It does not replace them.

Sproutful is a tool for recording and sharing information. It is designed to support the way you and your account holder already work, not to replace the formal records, forms and procedures you are required to use, including for medications. You and your account holder remain responsible for identifying and meeting the record-keeping and care obligations that apply to you, and for any decision made using information in Sproutful.

Fees, billing and cancellation

Sproutful can be used without a subscription. A subscription unlocks additional features, which are described on the subscription screen in the app. Subscriptions are started, changed and cancelled from the Billing area of the account.

The account holder is responsible for all fees, charges and taxes for its subscription. What is payable, how often, and what a plan includes are shown on the subscription screen when the subscription is started, or in any order form, quote or invoice we agree with the account holder.

An account holder may give billing permissions to members of its team. Anyone with those permissions can manage the subscription, payment method and cancellation on the account holder's behalf, and the account holder remains responsible for what they do.

A subscription may begin with a free trial. The length of the trial, and the plan it converts to, are shown when the subscription is started. When the trial ends, the nominated payment method is charged for the first billing period, unless the subscription is cancelled before then.

Subscriptions renew automatically until cancelled. By subscribing, the account holder authorises us to charge its nominated payment method each billing period without asking again. Card payments are processed by our payment provider; we do not hold card numbers.

Fees are payable in advance and are not refundable. A subscription can be cancelled at any time from the Billing area. Cancellation takes effect at the end of the current paid period, and paid features remain available until then. After that, the account continues without them, and no further charges apply.

If a payment is not received when due, we may suspend access to paid features until the overdue amount is paid. The rest of the account is unaffected. Fees incurred before a suspension or cancellation remain payable.

We may change our fees. We will tell the account holder before a price change takes effect, in the way the law requires.

All prices are in Australian dollars and, unless stated otherwise, include GST.

Who owns what

We own, or hold a licence to, everything that makes up Sproutful: the software, its design and layout, the templates we supply, our trademarks and logos, and the content we publish. You may use these only as far as you need to in order to use Sproutful under these terms. Anything else needs our written permission first.

Everything the account holder and its users enter into Sproutful stays theirs. That includes notes, records, tasks, medication entries, photos, messages and any documents. We do not claim ownership of any of it.

So that we can run the service, the account holder gives us permission to host, store, process, transmit, back up, secure and display that information, and to use it to support the account and to maintain and improve Sproutful. That permission lasts as long as the information is in Sproutful and for as long afterwards as we are required to keep it, and it is limited to those purposes.

If you think something in Sproutful infringes anyone's rights, email support@sproutful.app and we will look into it.

Your information

Our Privacy Policy explains how we collect, use, store, disclose and protect personal information. It forms part of these terms.

Care records stay in Australia. All information entered into Sproutful about the people an account holder supports, including any health information, is stored in Australia.

Some technical information about how the app is used is processed by a service provider outside Australia. It does not include care records or health information. That exception is described in the next section.

If you see confidential information through Sproutful, whether about us, your account holder, another user, a participant, or anyone else, keep it confidential and use it only for the purpose you were given access to it.

Service providers we use

To run Sproutful we engage service providers to process limited categories of information on our behalf, for hosting, authentication, payments, networking and product analytics. Each may use that information only to provide its service to us, and each is bound by contractual obligations covering confidentiality, privacy and security.

All information entered into Sproutful about the people an account holder supports, including any health information, is stored and processed in Australia and is not disclosed to any provider outside Australia.

The exception to Australian processing is product analytics. We use PostHog, which processes usage events, device and app details, and IP addresses on infrastructure in the European Union. That information does not include health information or any other information about the people an account holder supports. We have contractual safeguards in place with PostHog to ensure it handles information consistently with Australian privacy law.

We may change these providers. If the law or a Data Processing Agreement requires us to notify the account holder of a change, we will do so in the way that document requires.

Monitoring

We may monitor use of Sproutful to make sure it is working as intended, keep it secure, prevent misuse, support users, investigate problems, improve the product, and check compliance with these terms. That can include system logs, account activity, audit trails, usage events, support conversations and security events.

Where monitoring information includes personal information, we handle it under our Privacy Policy.

Information you enter about other people

Whoever records information about a participant in Sproutful, and the account holder on whose behalf it is recorded, must have every right, permission, notice, consent, authorisation and lawful basis the law requires for that information to be collected, held, used and disclosed through Sproutful, including under the Privacy Act 1988 (Cth) and any State or Territory health records legislation that applies to them.

Data Processing Agreement

Where the law requires it, or where we and an account holder agree to one in writing, a Data Processing Agreement may govern how we process personal information and health information on the account holder's behalf. If a Data Processing Agreement applies, it forms part of the agreement between us and that account holder, and if it conflicts with these terms on data processing, privacy, security, service providers or overseas transfers, the Data Processing Agreement prevails.

Links and integrations

Sproutful may contain links to other websites or services. They are there for convenience. We do not control them and are not responsible for what they contain, and a link is not an endorsement.

If Sproutful lets an account holder connect a third-party service, that service runs under its own terms, privacy policy and security practices. We are not responsible for it, except where the law says otherwise. An account holder that connects a third-party service is responsible for being entitled to send information to it.

Ending these terms

Your access to Sproutful continues until the account holder or we end it.

We may end or suspend your access if our arrangement with the account holder ends. We may also suspend or end it if you breach these terms, misuse Sproutful, create a security or legal risk, or use Sproutful in a way that could harm us, the account holder, another user, a participant, or anyone else. Where we can, we will tell you why.

You can close your own user account at any time, subject to the account holder's settings and to any legal, audit or record-keeping requirement that applies. Closing your user account does not end the account holder's subscription.

What happens to information afterwards

When a subscription ends, nothing is deleted. Paid features are no longer available, but the account, its users and its records remain accessible, and information created using a paid feature stays viewable.

An account holder can archive its account. An archived account is inactive: nothing further can be added to it, but existing records remain viewable and exportable.

An account holder can export its information from the app at any time.

We retain the information in an account for as long as our Privacy Policy and the law require. Because much of it is health information about participants, we act on deletion requests only where we can do so consistently with our own legal obligations and with the retention obligations that apply to those records. We may also keep information where we reasonably need to for legal, regulatory, tax, audit, security, dispute or backup purposes.

Liability

To the extent the law allows, we are not responsible for, and you release us from, loss arising from:

• misuse of Sproutful, or use of it for something it is not designed for
• information entered, changed, deleted or exported by you, the account holder, or other users
• decisions made by you, the account holder, or other users on the basis of information in Sproutful, including care, clinical, medication and support decisions
• third-party services, integrations, networks, devices or systems outside our reasonable control
• a failure by you or the account holder to comply with the law, funding rules, care standards, or privacy obligations

To the extent the law allows, we exclude liability for loss of revenue, profit, goodwill or data, business interruption, and any indirect or consequential loss.

To the extent the law allows, our total liability to you and the account holder for anything arising under or in connection with these terms is limited to the fees the account holder paid us in the 12 months before the event giving rise to the claim.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, warranty, condition, right or remedy that the Australian Consumer Law or any other law says cannot be excluded, restricted or modified.

Apart from those non-excludable rights, we are bound only by the express promises in these terms.

Where the law permits us to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Notices

Send any notice to us by email to support@sproutful.app.

We will send notices to the email address on your user account or on the account holder's subscription. For a material change to these terms, our policies, our service providers or Sproutful itself, we may also notify you in the app or on our website.

Feedback

We welcome feedback, suggestions and feature requests at support@sproutful.app. If you give us feedback, we can use it without restriction or payment, provided we do not use your confidential information or personal information other than as these terms and our Privacy Policy allow.

Changes to these terms

We may change these terms from time to time. The date at the top shows the current version, and it is worth checking back.

Where a change is material, we will take reasonable steps to tell the account holder or you, by email, in the app, or on our website. Where a material change affects privacy, data processing, service providers or your rights, we will aim to give at least 30 days' notice, unless a shorter period is required by law, for security, or to keep Sproutful running.

If you keep using Sproutful after a change, you accept it. If you do not accept a change, stop using Sproutful; you may close your user account, subject to the account holder's settings and any record-keeping requirement that applies.

Governing law

These terms are governed by the laws of Western Australia. You submit to the jurisdiction of the courts of Western Australia, and the courts that hear appeals from them, for any dispute connected with these terms.

If any part of these terms is invalid or unenforceable, it will be read down or, if necessary, severed, and the rest continues in force.

Contact

Sproutful Pty Ltd
ABN 87 687 351 604
35 Caledonian Ave, Maylands WA, 6051
Email: support@sproutful.app